Some captains prefer to approve booking requests manually to ensure they have all the information they need before confirming a trip.
Once you submit a booking request, the captain will have 24 hours to reply. Captains usually reply within a couple of hours.
If your captain doesn't respond within 24 hours, the request will expire and we will do our best to find a suitable alternative for you. Our team will reach out to you via email to advise on the reason your request was declined and to offer alternatives.
TIP: If you book a trip which has the sign, your request will be confirmed immediately.